Privacy Policy

Horizon Facility Services (HorizonFS) is committed to protecting your privacy. This policy outlines how we collect, use, and manage your personal information in accordance with the Australian Privacy Principles.

We collect information that you provide directly to us through our website. This typically includes:

• Your name
• Email address
• Phone number
• Company name
• Service requirements and location

We use the data we collect to:

• Provide quotes and fulfil service requests
• Communicate regarding your facility maintenance needs
• Improve our website and service offerings
• Measure the effectiveness of our advertising

Our website uses Google Ads tracking. To improve our reporting and provide better service, we have enabled Enhanced Conversions. This process involves sending hashed, protected versions of your email address or phone number to Google. This data is converted into a secure string of code before it is shared. Google uses this to match your interaction with our ads without seeing your actual personal details. This helps us understand which ads lead to successful inquiries.

We take reasonable steps to protect your personal information from unauthorized access or disclosure. We do not sell or rent your personal data to third parties.

You may request access to the personal information we hold about you at any time. You may also request that we correct or delete your data.

For any questions regarding this policy or your data, please contact our privacy officer at: